We are committed to protecting the privacy of our customers and website visitors.
This privacy policy describes how casualoutfit.com and its subsidiaries and affiliates (collectively referred to as “casualoutfit” or “we”) collect, use, and share your information. This policy applies to information collected through your use of casualloutfit.com (hereinafter referred to as the “Website”) or the following interactive methods. As data controllers, we collect information and provide you with our relevant information in accordance with laws and regulations, as well as why and how we use your data, and your rights to the data. By using this website, you signify that you have read the terms of this privacy policy.
We may modify this privacy policy without prior notice. Therefore, we hope that you carefully read this privacy policy when interacting with us, providing us with personal information, or using our website to track our information and protect your privacy.
How do we collect and use your information
We only collect information related to the purposes described in the “How We Use Your Information” clause.
Providing personal information is voluntary, but if you do not provide some or all of the information we need, we may not be able to provide you with certain products, services, or information. All personal information we collect is used for legitimate business purposes (i.e. as part of our contractual relationship) or with your explicit consent, which you have the right to withdraw at any time.
When you use our website
When you browse the products or services on this website, as well as use our services and view the information we provide, we and third parties use cookies to maintain the normal operation of the website and collect relevant information from visitors to improve your user experience.
For more information on the use of cookies, please refer to our Cookie Policy.
When you go through the website
When you submit a query through the website, email, phone, or other means, we may ask you to provide relevant information so that we can respond to your query or resolve any issues you may encounter. The information we need is only related to your inquiry, which may include your name, order number (if applicable), contact phone number, size information, and email address.
We will use this information to respond to your inquiries, including providing you with relevant product and service information on this website. We may also require you to provide additional information to complete orders on this website, or to resolve any issues you may encounter, including confirming delivery addresses or requesting clothing sizes for size recommendations. After you submit your inquiry, we may repeatedly contact you via email or phone to follow up on your interests and ensure that we provide satisfactory solutions. We will provide you with accurate information and customer service related to services and products based on legitimate interests.
Your query will be stored and processed through a third-party customer relationship management (CRM) software provider to ensure that every piece of your information is responded to and your query is resolved. We also use software provided by the same third-party service provider to chat with you in real-time on the website and transmit detailed chat information to the same CRM system.
We will not use the information you provide in the query to make any decisions that may affect your autonomy.
Email queries will be retained for 2 years and then securely archived and deleted after 7 years. CRM records will be retained for 3 years after the last contact with you.
When you purchase products or services from our website
When you purchase products or services from our website, we will ask you to provide your name, address, contact phone number, email address, and credit card information. We will also collect your product or service preference information according to your purchase information, and record your IP (Internet Protocol) address, that is, your computer network address.
We will use your information to verify your credit card information, process your orders, send you products, or provide you with services. We will also send you confirmation and receipt via email, and may call you to discuss order matters.
We require you to provide this information in order to process your payment, deliver your products or services, and fulfill the contract we have signed with you. We record your IP address to prevent information abuse and breach of contract (thereby violating third-party contractual obligations), and calculate sales tax in accordance with the law when applicable.
In some cases, we may also collect information from others, such as when you purchase gift cards for others and request us to deliver them in electronic form, and when creating and sharing a “wish list” to decide on purchasing services and/or sending products to others. We will use this information to fulfill your request and will not send marketing materials to your contacts unless we obtain their consent. We will share some of your information with our courier partners (only when necessary for purchase or return/exchange services) to provide product delivery or return/exchange services.
We may occasionally launch recommendation programs or similar activities, such as “Tell Your Friends”, which means we hope you can provide us with the names and email addresses of people around you who are interested in our products or services. We guarantee that these contact information will only be used for planning purposes (and not for general marketing purposes). Providing us with information from others means that you confirm that you have obtained permission and are not allowed to provide unauthorized information. We reserve the right to identify you as the referrer in the information.
In addition, we will also collect identification documents required by third-party service providers via email to prevent fraudulent transactions and refunds. This is a necessary step in the payment process, completing the website order, and also a prerequisite for us to sign the sales contract with you. You are not obligated to provide this information. But if you do not provide it, you may not be able to complete the payment using the selected payment method, and your transaction will also be rejected.
In the circumstances described in this privacy policy, we may transfer the information you submit to our other offices, Lingble, and/or third parties. This includes staff who perform payment processing and provide support services. When transmitting your information, we will take all reasonable measures to ensure that your data is properly protected and securely processed in accordance with this privacy policy.
We will not use the information you provide when shopping on the website to make any decisions that may affect your autonomy.
On the premise that our product sales license is valid, we will retain your order information indefinitely.
When you register to receive our newsletter
When you register to receive our newsletter, we will collect your email address and obtain your consent in order to send you marketing materials and information that website customers and visitors may be interested in. This information may include special promotions and sales, announcements of new products, services, or brands, as well as new blog posts.
To receive this message, you must provide your email address. We will also share your email address with third-party email marketing software providers to track your behavior on the website and prepare visually appealing communication and email automation features (for example, if you have not recently visited the website, we may send you email reminders).
You can click ‘unsubscribe’ at the bottom of the email at any time to withdraw your consent to receive newsletters or other emails. All exit requests will be processed within approximately 10 working days.
Please note that even if you choose not to receive promotional information, we may continue to send you non promotional emails that involve your account related information or our ongoing business relationship, as described in this privacy policy.
When you agree to receive our marketing materials
If you have agreed to receive our marketing materials, we will send you information about products and services that you may be interested in. We may provide marketing materials, including but not limited to newsletters, products, services, promotions, and event invitation information (if applicable), through traditional mail, email, phone, SMS, WhatsApp, WeChat, SMS, and MMS. You can specify your preferred contact information at any time and inform us that you may object to receiving promotional information through all or part of the above contact information. You can voluntarily provide your data, which will not affect your purchases on this website.
When you choose to be in store
If you choose to pick up your goods in store, with your consent, we may collect your geographic location data to determine the nearest store to your location. You can choose whether to provide your data for this, even if you choose not to provide it, it will not affect your purchase of products on this website
When you participate in competitions, lotteries, promotions, rewards, or surveys
When you participate in competitions, lotteries, promotions, surveys, or similar promotional activities related to this website (“promotions”), you agree to the promotional terms and only establish a contractual relationship with us for promotional purposes. Any information we collect related to this promotion is for the purpose of fulfilling our contractual obligations and objectives. Information related to this promotion may include email addresses, personal preferences and opinions, photos, videos, other media files or content.
We will not use the information you provide during promotional activities to make any decisions that may affect your autonomy.
When you submit comments about us, our products or services, or upload photos or other content on the website
When you submit comments on us, products or services, or upload photos or other content on the website (“member content”), we may record your IP (Internet Protocol) address, that is, your computer network address, and the nickname you set.
We use this information to provide potential customers with validated product and service perspectives, and ensure that the membership content you provide does not violate our terms and conditions. The name or nickname you set and the membership content (excluding your IP address) may be publicly displayed on our website and used and shared in accordance with the website’s terms and conditions. Our actions always adhere to the legitimate marketing rights and interests of our products and services.
We will not use the information you provide to make any decisions that may affect your autonomy.
As long as the product or service you are commenting on falls within our marketing scope, your personal data will be retained, otherwise it will be deleted. You can send an email to at any time connectus@casualloutfit.com Please request us to delete any information or membership content that may be used to identify your personal identity.
When you open an account
When you open an account, we will collect your email address and name. We will also collect logistics information (including your contact information), your product or service preferences, reward points, out of stock situations and newsletter subscriptions, products or services on your wish list, past purchase records, and customer service requests through your account. We will use this information to improve your shopping and browsing experience, provide you with shopping rewards, or help you easily find your saved information and purchase history.
According to the activities described in this privacy policy, we will also collect, use, or share all other personal information in your account. For example, if you log in to your account while shopping on the website, we will store the information collected during the purchasing process in your account. The collection and use of this information will be as described in the previous section ‘When you purchase products or services from our website’. This also applies to other activities you participate in on the website.
If you wish to permanently delete your account and all personal information contained therein, or request us to correct any erroneous personal information about you, please send an email to connectus@casualloutfit.com .
We automatically collect
When you visit or use our website or conduct transactions with us, we automatically collect and share certain information about you through third parties, including:
Log and clickstream information: We collect relevant information about your website usage, such as the type of browser you use, visit time, page views, your IP address (and its country/region of origin), and recommended links you use to access the website.
Transaction information: When you purchase or return a product, we collect information related to the transaction, such as product details and the date and location of purchase/return/exchange.
When you use our website or interact with us via email, we may use cookies and other tracking technologies to collect your relevant information. For more information on the use of cookies, please refer to our Cookie Policy.
We will analyze this information to understand how you and others use our website. This helps improve the services we provide and better understand customer needs. We may also provide anonymous visitor statistics from other well-known organizations (including our partners), but the information we provide will not contain detailed information that can identify you.
The information we collect and other sources
We may also obtain your relevant information from other sources and combine it with the information we collect about you. For example, when our courier partners are unable to deliver packages to you or your address changes, we will collect your information from them. Our actions are only applicable to the scope necessary to achieve legitimate business purposes, such as providing you with products or services.
Information from third-party services – We may also obtain other information from third parties, including your personal information, and combine it with the information we collect through our website. For example, if you log in to our services through third-party social media or authentication services, or provide us with information about the services in other ways, we may access your information on the third-party services. We should follow the authorization process specified by the service when accessing such information on third-party social media or identity verification services. By authorizing us to establish a connection with third-party services, you authorize us to access and store your name, email address, current city, avatar URL, and other personal information provided to us by the third-party services, and to use and disclose such information in accordance with this policy. You should check your privacy settings on these third-party services to understand and modify the information sent to us through these services. For example, you can use third-party login services (such as Facebook Connect) to log in to our services as described below.
Single sign on – You can use login services such as Facebook Connect to log in to some of our services. These services will verify your identity, provide you with the option to share certain personal information with us (such as your name and email address), and allow you to pre fill out our registration form. Similar services, including Facebook Connect, allow you to choose to post activity information from the ‘service’ to your profile page for sharing with others on your social network.
How do we share information
Customer personal information is an important component of our business, which enables us to better serve you, but we will never sell your information or data to others. We only share customer information with our partners, subsidiaries, and affiliates in accordance with the provisions of this privacy policy. Such partners, subsidiaries, and affiliates are bound by this privacy statement or comply with measures that have at least the same level of protection as this privacy policy.
We may share your information with the following parties:
The suppliers, agents, consultants, individuals, companies, and other service providers we hire need to access your information to carry out our work on our behalf, and strictly use this information as needed for legitimate business purposes, as well as for internal operations, including identifying website visitors, troubleshooting, and for our legitimate interests, reviewing data downloads, conducting data analysis (demographic and sales data), testing, research, statistics, and surveys;
Our contractors, agents, and other third parties (with your consent) send direct mail/email;
If we believe that information disclosure is for the purpose of complying with any applicable laws, regulations, or legal procedures, or in accordance with any applicable laws or regulations, including meeting public safety, national security, or law enforcement requirements;
If we believe that disclosing information is appropriate or necessary for the execution or application of our terms and conditions and other agreements; Or protect the rights, property or security of us, users or others, including preventing fraud or cybercrime;
Any activities related to the merger, sale of company assets, financing, transfer of all or part of our business to another company, or negotiation; as well as
As part of the contractual rights or obligations we provide to you, with your consent or instructions.
We may also share aggregated or anonymous information with our agents, contractors, potential partners, advertisers, sponsors, and other reputable third parties or other relevant stakeholders for other legitimate purposes, and this information cannot be used to identify you.
If we carry out a restructuring or sell to a third party, the personal information we hold about you may be transferred to the entities or third parties involved in the restructuring.
We operate our website and may share your information with our agents or contractors to fulfill our contractual obligations with you, provide our products or services on the website, offer you “services” on the website, and enable you to make purchases or enjoy services. Our contractors and agents are bound by this privacy policy or comply with measures that have at least the same level of protection as this privacy policy.
We may provide links to other websites
To enhance your shopping experience, our website may contain links to other third-party websites. These websites have their own privacy and cookie policies, and we hope you can read and view them. This policy will explain how your personal information will be used when you provide it to these organizations or when they collect your information through cookies. We do not authorize any other websites, nor are we responsible for any information, materials, products, or services accessed on or through these websites, as well as the privacy practices of other organizations operating the websites. Please bear the consequences of using these other websites on your own.
Protect your personal information
We will take reasonable measures to protect your information from loss, theft, abuse, unauthorized access, disclosure, alteration, and destruction.
Personal Information Storage
We will use, process, and store your personal information for the purposes described in this privacy policy or to comply with applicable laws and internal company policies. When information is no longer needed, we will use secure methods to destroy your personal information, including the use of reasonable technical and physical security measures to prevent unauthorized access or use of personal information after processing.
children
We do not intend to collect any personal information from children under the age of 13. We do not sell products for children to purchase, and all children’s products we sell are only for adults to purchase.
Your information deletion options and rights
We take reasonable measures to ensure the intended use, accuracy, completeness, and timeliness of personal data. You can log in to your account at any time and navigate to the ‘My Account’ page or send an email to connectus@casualloutfit.com Update, correct, or delete your online account information. If you want to deactivate your online account, you can also contact connectus@casualloutfit.com .
Problem
If you have any questions about our privacy policy or the collection or use of your information and personal data, please feel free to contact us at any time connectus@casualloutfit.com .